Supporting Parents

Child Protection Websites:

Click here to visit the Child Exploitation and Online Protection CEOP Centre Website

CEOP helps keep children and young people safe from sexual abuse and grooming online. They help thousands of children and young people every year, as well as their parents and carers.

They can help and give you advice, and you can make a report directly to them if something has happened to a child online which has made either you or your child feel unsafe, scared or worried. This might be from someone they know in real life, or someone they have only ever met online.

Click here to visit CEOP's Thinkuknow Website

To make a report click on the red CEOP button. This can be found here or at the bottom of the homepage.


Keeping Children Safe Online – The Metaverse

The Metaverse is a shared virtual space for users across the internet to access content, play games, purchase items, and build environments. This is a space under development by companies such as Meta (Facebook) and Google. To find out more about how to help your child navigate the Metaverse safely, please read information provided by safeguarding group iNEQE, here.
Other organisations available to parents:

A lot of the information listed below is available by using Surrey County Council's FIS web site . You can then access more information using:

Family Information Directory

  • Information for Young People 
  • Support for Parents and Carers 
  • Education and Learning Advice

Surrey Family Information (FIS) is a free internet, telephone and outreach service. We offer parents and prospective parents information about all services for children aged 0-19 years old (up to the age of 25 if the young person has a special need). We are a one stop place to find out where to go for more help, and help parents 'self serve’. 

Tel: 08456 011777

The Lucy Raynor Foundation

The Lucy Raynor Foundation aims to raise awareness of the signs and symptoms of depression and mental health challenges, especially in young adults, and to facilitate change in the way mental health is perceived by Society.
The Foundation hosts a Surrey Suicide Bereavement Service, training, events, talks and support groups, as well as free counselling.

Creative Education

The site has a number of informational courses useful to all parents.  It is completely free and can be accessed at any time to suit you.  The courses are informational and do not require any input or assessments, although there is the option to be able to contact and chat through the site. The courses can be stopped and started so that you can come back to it at any time.
WMAT has recently collaborated with Creative Education on a series of parent webinars to support understanding of the following topics; the teenage brain, anxiety, self-harm, eating disorders, sleep and Emotionally Based School Avoidance (EBSA). Please click on the below link to watch the recordings of the webinars:
Mindworks have provided and out-of-hours phone line for advice to parents and carers who are struggling with behaviours or neurodiverse difficulties.
It runs from 5pm until 11pm, seven days a week, 365 days a year.
Please call 0300 222 5755.  Option 3 Autism, option 4 ADHD

Parentline Plus - Got a Teenager is a national charity that works for, and with parents. They offer loads of on-line support and services to help raise teenagers (e.g. games consoles, sibling rivalry, bullying), online parenting classes, telephone advice from experts, fact sheets etc. They do also provide a telephone service. They could be used in a crisis, but is probably best for parents who want to research, or reflect and plan for the future. 

Tel: 0800 800 2222 (24 hours) is part of Parentline Plus

Family Line Surrey - A confidential telephone help line. No problem is too big or small. A listening service for families going through hard times. Good to call when thinks are going badly and you need a listening ear. They will refer parents on to support organisations in Surrey. 

Tel: 0808 800 5678 (not 24 hours)

Partnership with Parents - The service provides information, advice and support to parents of children with Special Educational Needs (SEN) at all stages of their child's school life, from pre-school early diagnosis through to school-leaving at 16 or 19 and for those with learning difficulties and/or disabilities to age 25.

Tel: 01737 737300

Organisations (Specific family or child situations)

e.g. Single parent families, Bullying, ADHD, Drugs 
Refer to the Surrey Parent Handbooks below 
Contact Surrey Family Information Services.

Blossom LGBT Ally and Supporter Group


Blossom LGBT are running an Ally and Supporter group project in Woking for parents, allies and supporters of LGBT+ children and young adults, supported by staff of Surrey County Council and Woking Council.


Surrey Parent Handbooks - guides for parents of children aged 11-19. Includes information and further sources of help for lots of issues (e.g. friendships, drugs) including web sites and phone numbers for surrey and national services. Paper copies from FIS, libraries and downloadable from: (do a search for parent handbook) Copies are usually available at the school office.

Video Clips - this web site is full of short and informative video clips for handling some common topics for parents of all ages, including aged 9-14 'Moving to Secondary School' and 'Friends - Friendship Blues and Bust-ups'. This is a collaborative project funded by the Department for Education, and one partner is Parenting UK, a national membership body with access to parenting knowledge across the sector.

Other Web sites - Although this site is focused on bullying it also has a section about 'Making Friends' and 'Assertive Techniques'. The 'Making Friends' is within the 'child and young people area and is targeted at young people encouraging them to think about and explore what is a good friend or not? What kinds of friends do you like? and having a plan to work towards. The 'Assertiveness Techniques' are within the 'parent's section' and it includes a downloadable leaflet for young people. - Know it All (KIA) for parents. Everything to get you set up to spend time understanding the internet world and supporting your children with their internet usage, including video clips. - government site with a section for Parents. Information and support for parents about how to help with your child's learning, including advice on choosing a school and finding. 

Parenting books:

Surrey Library has around a hundred of different books for parenting 
Teenagers (reserve online via and have them delivered to your local branch).

All the following book are available from the library service except those marked with an ‘*’.

Parenting Pre-teens:

  • Talking to Tweenies - Getting it right before it gets rocky with your 8-12 year old (Elizabeth Hartley Brewer) - understanding their world and supporting them at this age.
  • How to Talk So Kids will Listen and Listen so kids will talk Adele Faber and Elain Mazlish).
  • *How to hug a porcupine - negotiating the prickly points of the tween years (Julie A Ross)
  • *Why are they so weird? What's really going on inside a teenagers brain (Barbara Trauch)
  • Adolescence - a guide for parents (Michael Carr-Gregg & Erin Shale).
  • Whatever! A down to earth guide to parenting teenagers (Gill Hines & Alison Baverstock).

Parenting Teenagers:

  • As listed in Supporting Your Teenager - Signposts for Parents
  • Teenager, the agony, the ecstasy and the answers: How to bridge the gap between parents and teenagers (Aidan MacFarlane and Ann McPherson).
  • How to Talk So Kids will Listen and Listen so kids will talk (Adele Faber and Elaine Mazlish).
  • The Fathers’ Book: Being a good dad in the 21st. century. (David Cohen).
  • Parenting Girls (Janet Irwin, Susanna de Vries and Susan Stratigos Wilson)

Also recommended:

  • The Terrible Teens: what every parent needs to know - Kate Figes.
  • Teenagers!: What Every Parent Has to Know- Rob Parsons.


Self-harm advice and support for parents and carers:

Childline self-harm information and help


Online guides and advice for parents and carers:

Learning Disabilities, Autism and Internet Safety. A guide for parents by CEREBRA

Parent Zone - App guides for parents and carers

National Online Safety - Online safety guide for parents and carers